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Terms and Conditions

1. Return Policy

You can return any unwanted items free of charge within 14* days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange items. If you change your mind about an unused item you’ve bought in the last 14 days, simply return it in its packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered. Unless faulty, cosmetic products which have been opened cannot be refunded or exchanged. This does not affect your statutory rights. *28 days for items despatched directly from the supplier, items delivered direct from a supplier cannot be returned to Boots. Please see following FAQs for information on how to return these items.

2. Shipping price

Standard Delivery £3.50 or free when you spend £25 or more. Next Day Delivery £4.95 – Available 7 days a week on orders placed before 8pm. Usually delivered between 8am and 9pm. The earliest delivery date for these orders will be shown at the checkout. Next day delivery is not available at present

3. Order Processing

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4. Delivery Timeframes

– Standard Shipping is 4-9 business days

– DHL Express is 3-5 business days

5. COVID-19 Delays

The above shipping times are an estimate only, due to COVID-19 please expect some delays to both to all countries for both standard and express shipping options.

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